Refund policy

Refund & Return Policy

Last updated: September 21, 2026

At VictOrganics, we want you to feel confident and satisfied with your purchase. Because many of our products are personal care, hair care, body care, and skincare items, certain products cannot be returned once they have been opened or used for health, hygiene, and product-safety reasons.

Please review our policy below before requesting a return or refund.

Returns

We accept eligible return requests within 14 days of delivery.

To qualify for a return, your item must:

Be unused and unopened.
Be in the same condition in which you received it.
Be in its original packaging.
Have all original seals, labels, and packaging intact.
Include proof of purchase or your order number.

To request a return, contact us at:

hello@shopvictorganics.com

Please include your order number and the reason for your return.

Returns sent to VictOrganics without first contacting us and receiving return instructions may not be accepted.

Personal Care, Hair Care, Body Care & Skincare Products

For health, hygiene, and safety reasons, we cannot accept returns on products that have been:

Opened.
Used.
Tested or sampled.
Altered.
Partially consumed.
Removed from their original sealed packaging.

This includes, but is not limited to:

Hair oils.
Body oils.
Facial serums.
Body butters.
Shampoos.
Conditioners.
Skincare products.
Hair and scalp products.
Other personal care products.

If your product arrives damaged, defective, leaking, or incorrect, please contact us so we can review the issue.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives.

If you receive an item that is:

Damaged.
Defective.
Leaking.
Broken.
Incorrect.
Missing from your order.

Please contact us within 7 days of delivery at hello@shopvictorganics.com.

Include:

Your order number.
A description of the issue.
Clear photos or videos showing the product, packaging, and damage or issue.

Once we review your request, we will determine the appropriate resolution, which may include a replacement, store credit, or refund.

You will not be responsible for return shipping when the return is required because of an error made by VictOrganics or because an eligible product arrived damaged or defective.

Non-Returnable Items

The following items are not eligible for return unless they arrive damaged, defective, or incorrect:

Opened or used personal care products.
Products with broken or removed safety seals.
Items that show signs of use.
Digital products or downloadable products.
Gift cards.
Personalized or customized products.
Products marked as final sale.

For health and hygiene reasons, we reserve the right to refuse returns of products that have been opened, used, tampered with, or returned in a condition that prevents them from being safely resold.

Sale & Final Sale Items

Products specifically marked Final Sale are not eligible for return, exchange, or refund unless the item arrives damaged, defective, or incorrect.

Promotional discounts do not automatically make an item final sale unless it is clearly identified as such at the time of purchase.

Exchanges

If you would like a different eligible product, please contact us at hello@shopvictorganics.com.

Depending on the circumstances, the fastest option may be to return the eligible item and place a new order once your return has been approved.

Opened or used personal care products cannot be exchanged unless they arrived damaged, defective, or incorrect.

Return Shipping

Unless your order arrived damaged, defective, or incorrect due to an error by VictOrganics, customers are responsible for return shipping costs.

Original shipping charges are generally non-refundable.

We strongly recommend using a trackable shipping service when returning an item.

VictOrganics is not responsible for eligible return packages that are lost or damaged while being shipped back to us.

Return instructions and the appropriate return destination will be provided after your return request has been approved.

Please do not send a return without first receiving return instructions from VictOrganics.

Refunds

Once we receive and inspect your eligible return, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method.

Please allow approximately 5–10 business days after your refund is processed for the funds to appear in your account. Processing times may vary depending on your bank, credit card company, or payment provider.

Shipping charges are non-refundable unless the refund is being issued because VictOrganics sent an incorrect item or the product arrived damaged or defective.

If more than 10 business days have passed since we approved your refund and you have not received it, please contact your payment provider first and then contact us for assistance.

Order Cancellations & Changes

If you need to cancel or change an order, please contact us as soon as possible at hello@shopvictorganics.com.

We will make reasonable efforts to accommodate your request.

However, once an order has entered processing, fulfillment, or has been shipped, we cannot guarantee that it can be changed or canceled.

If the order has already shipped, the applicable return policy will apply.

Lost, Stolen or Missing Packages

If your tracking information shows that your package was delivered but you cannot locate it, please first:

Check around your delivery location.
Check with household members or neighbors.
Confirm the shipping address on your order.
Contact the shipping carrier for additional delivery information.

VictOrganics is not responsible for packages that are lost or stolen after the shipping carrier has confirmed delivery to the address provided during checkout.

However, please contact us if you believe there is an issue with your shipment, and we will do our best to assist you.

Incorrect Shipping Addresses

Customers are responsible for entering an accurate and complete shipping address during checkout.

Please contact us immediately if you notice an error in your shipping information.

Once an order has been shipped, VictOrganics may not be able to change or redirect the delivery address.

If a package is returned to us because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply if the customer requests that the order be shipped again.

Allergies & Product Sensitivities

Customers are responsible for reviewing product descriptions and ingredient information before purchasing and using VictOrganics products.

Individual results, allergies, sensitivities, and reactions may vary.

A product is generally not eligible for a return or refund solely because it is incompatible with an individual's personal preference, hair type, skin type, or sensitivity after the product has been opened or used.

If you experience irritation or an unexpected reaction, discontinue use of the product.