Privacy Policy

Last updated: September 21, 2026

VictOrganics operates this store and website, shopvictorganics.com, including all related information, content, features, tools, products, and services in order to provide you, our customer, with a curated shopping experience (the “Services”).

Our store is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy explains how VictOrganics collects, uses, processes, and discloses your personal information when you visit or use our website, make a purchase or other transaction, interact with our Services, or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will control with respect to the collection, processing, use, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read and understand this Privacy Policy and how your information may be collected, used, and disclosed as described below.

Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies you or can reasonably be linked to you or another individual.

Personal information does not include information that has been collected anonymously or de-identified so that it cannot reasonably identify or be linked to you.

Depending on how you interact with VictOrganics, where you live, and what is permitted or required by applicable law, we may collect or process the following categories of personal information:

• Contact information, including your name, billing address, shipping address, phone number, and email address.

• Financial and payment information, including payment card information, payment method, payment confirmation, transaction details, and other payment-related information.

• Account information, including usernames, passwords, preferences, settings, and other information associated with your customer account.

• Transaction information, including products you view, add to your cart or wishlist, purchase, return, exchange, or cancel, as well as your previous transactions.

• Communications with us, including information you provide when contacting VictOrganics with questions, requests, reviews, or customer service inquiries.

• Device information, including information about your device, browser, network connection, IP address, and other device identifiers.

• Usage information, including information about how and when you browse, access, or interact with our website and Services.

Personal Information Sources

We may collect personal information from the following sources:

• Directly from you, including when you create an account, place an order, visit or use our Services, contact us, subscribe to communications, or otherwise provide personal information to us.

• Automatically through our Services, including information collected from your device when you visit our website or use cookies and similar technologies.

• From our service providers, including companies that provide technology, payment processing, shipping, analytics, marketing, customer service, and other services on our behalf.

• From our partners and other third parties, where permitted by applicable law.

How We Use Your Personal Information

Depending on how you interact with VictOrganics and our Services, we may use your personal information for the following purposes:

Providing, Personalizing, and Improving Our Services

We may use your personal information to provide our Services, process and fulfill orders, process payments, arrange shipping, handle returns or exchanges, create and manage customer accounts, remember your preferences, provide product recommendations, enable reviews, and improve your overall shopping experience.

Marketing and Advertising

We may use your personal information for marketing and promotional purposes, including sending promotional communications by email, text message, or other permitted methods.

We may also use information about your activity on our website to provide advertisements or product recommendations that may be relevant to you.

Where required by law, we will obtain your consent before sending certain marketing communications.

Security and Fraud Prevention

We may use personal information to authenticate accounts, provide secure payment and shopping experiences, prevent or detect fraud, investigate suspicious or unlawful activity, protect our customers, and maintain the security and integrity of VictOrganics and our Services.

If you create an account with us, you are responsible for maintaining the confidentiality and security of your login credentials.

Communicating With You

We use your personal information to communicate with you regarding orders, purchases, customer service inquiries, account information, product questions, returns, exchanges, and other matters relating to your relationship with VictOrganics.

Legal and Regulatory Purposes

We may use your personal information when necessary to comply with applicable laws, regulations, legal obligations, court orders, government requests, or valid legal processes.

We may also use information to investigate or enforce our Terms of Service, policies, or other agreements and to protect the rights of VictOrganics, our customers, and others.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate business purposes and as described in this Privacy Policy.

This may include:

• Shopify and service providers that perform services on our behalf, including payment processing, technology services, data analytics, website hosting, customer support, cloud storage, fulfillment, and shipping.

• Business and marketing partners that help us provide advertising, promotional services, analytics, or other marketing-related services.

• Shipping and fulfillment providers when necessary to deliver your purchases.

• Third parties you direct us to interact with, including when you request or consent to the disclosure of information.

• Social media services or integrations that you choose to use.

• Affiliates or related business entities, where applicable.

• Government agencies, courts, law enforcement, or other parties when disclosure is required by applicable law or legal process.

• Parties involved in a business transaction, such as a merger, acquisition, financing, restructuring, sale, or bankruptcy involving VictOrganics.

We may also disclose information when reasonably necessary to protect our Services, our business, our rights, our customers, or others.

Depending on where you live, you may have the right to opt out of certain uses or sharing of personal information for targeted advertising.

You may exercise applicable data-sharing opt-out rights here:

https://shopvictorganics.com/pages/data-sharing-opt-out

Relationship With Shopify

VictOrganics is powered by Shopify.

Shopify collects and processes certain personal information relating to your access to and use of our Services in order to provide and improve the Shopify platform and the Services offered through our store.

Information you submit through our website may be transmitted to and processed by Shopify and other service providers. These parties may operate in countries other than the country where you live.

We may also use Shopify features that use information about customer interactions with our store and other merchants to help protect, personalize, improve, and grow our business.

In certain circumstances, Shopify may be independently responsible for processing personal information and responding to requests relating to the information it processes.

For more information about how Shopify processes personal information, you may review the Shopify Consumer Privacy Policy:

https://www.shopify.com/legal/privacy/app-users

You may also access Shopify's Privacy Portal at:

https://privacy.shopify.com/en

Cookies and Similar Technologies

Like many online stores, VictOrganics and our service providers may use cookies and similar technologies to operate our website, remember your preferences, understand how visitors interact with our Services, improve website functionality, provide analytics, and support advertising or marketing activities.

Your browser may allow you to remove or reject cookies. However, disabling certain cookies may affect the functionality or availability of portions of our website.

Depending on where you live, you may also have additional rights concerning cookies, targeted advertising, or tracking technologies.

Third-Party Websites and Links

Our Services may contain links to websites, social media platforms, or other online services operated by third parties.

If you follow a link to a website or service that is not owned or controlled by VictOrganics, we encourage you to review that third party's privacy policy, security practices, and terms and conditions.

VictOrganics is not responsible for the privacy, security, accuracy, completeness, or practices of websites or platforms that we do not own or control.

Information that you choose to make publicly available through social media or other public platforms may also be accessible to other users or third parties.

The inclusion of a third-party link on our website does not necessarily mean that VictOrganics endorses that third party or its products, services, practices, or content.

Children's Privacy

VictOrganics and our Services are not intended for use by children, and we do not knowingly collect personal information from children under the age of majority applicable in their jurisdiction.

If you are a parent or legal guardian and believe that a child has provided personal information to us, please contact us using the information provided below so that you may request its deletion.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we sell or share, as those terms may be defined under applicable privacy laws, the personal information of individuals under 16 years of age.

Security and Retention of Your Information

VictOrganics takes reasonable measures designed to protect personal information.

However, no security system or method of transmitting information over the internet is completely secure, and we cannot guarantee absolute security.

Please avoid sending sensitive or confidential information to us through unsecured communication channels.

The length of time we retain personal information depends on several factors, including whether the information is needed to:

• Maintain your customer account.

• Process and document transactions.

• Provide our Services.

• Comply with legal, tax, accounting, or regulatory requirements.

• Prevent fraud.

• Resolve disputes.

• Enforce contracts and policies.

When information is no longer reasonably required, we may delete, anonymize, or otherwise handle it as permitted or required by applicable law.

Your Rights and Choices

Depending on where you live, you may have certain rights regarding your personal information.

These rights may include:

• Right to Access or Know: You may have the right to request information regarding personal information we maintain about you.

• Right to Delete: You may have the right to request deletion of certain personal information we maintain about you.

• Right to Correct: You may have the right to request correction of inaccurate personal information.

• Right to Data Portability: You may have the right to receive a copy of certain personal information in a portable format or request that it be transferred to another organization.

• Right to Opt Out of Sale, Sharing, or Targeted Advertising: Depending on where you live, you may have the right to opt out of certain uses of your information for targeted advertising or practices legally defined as the “sale” or “sharing” of personal information.

• Right to Manage Marketing Communications: You may unsubscribe from promotional emails at any time by using the unsubscribe option included in our marketing emails.

If you unsubscribe from promotional communications, we may still send you non-promotional communications relating to your orders, transactions, account, customer service requests, or other necessary business communications.

You can exercise applicable data-sharing opt-out rights at:

https://shopvictorganics.com/pages/data-sharing-opt-out

If you use a Global Privacy Control (“GPC”) preference signal, and applicable law requires us to recognize it, the signal may be treated as an opt-out request for the browser or device through which the request is received.

More information about Global Privacy Control is available at:

https://globalprivacycontrol.org/

You may exercise applicable privacy rights through our Services or by contacting VictOrganics using the contact information provided below.

We will not discriminate against you for exercising privacy rights provided to you under applicable law.

We may need to verify your identity before completing certain requests.

Where permitted by applicable law, you may also designate an authorized agent to submit certain requests on your behalf. We may require verification that the agent has permission to represent you and may require you to verify your identity directly with us.

We will respond to valid privacy requests within the time required by applicable law.

Complaints

If you have questions or complaints regarding how VictOrganics collects, uses, or processes your personal information, please contact us using the information below.

Depending on where you live, you may also have the right to appeal certain decisions relating to privacy requests or file a complaint with an applicable privacy or data protection authority.

International Transfers

Your personal information may be transferred, stored, or processed outside of the state, province, or country where you live.

Where required by law, applicable safeguards or approved data-transfer mechanisms may be used when transferring personal information internationally.

For transfers involving the European Economic Area or United Kingdom, recognized transfer mechanisms may include the European Commission's Standard Contractual Clauses or equivalent mechanisms approved by the relevant authorities.

AI-Assisted Customer Support
We use Shopify Inbox, including AI-assisted chat, to provide customer support and answer questions about our products, orders, shipping, returns, and store policies. Shopify may process information you provide through chat, including your messages and related customer information, to generate responses and improve the quality of the service.

Changes to This Privacy Policy

VictOrganics may update this Privacy Policy from time to time to reflect changes to our business practices, Services, technologies, legal obligations, or other operational requirements.

When we update this Privacy Policy, we will post the revised version on our website and update the “Last updated” date shown at the top of this page.

We may provide additional notice of material changes when required by applicable law.

Contact VictOrganics

If you have questions about this Privacy Policy, our privacy practices, or would like to exercise an applicable privacy right, you may contact us at:

VictOrganics
Website: shopvictorganics.com
Email: hello@shopvictorganics.com
Phone: +1 (978) 941-5030
Mailing Address: Lowell, MA 01851, United States